The Numbers
1,789
Leads Generated
90
Day Campaign
$6
Cost Per Lead
11%
Conversion Rate
Overview
This project focused on the Tomato Travel X JNTO campaign, designed to generate high-quality travel enquiries for Japan escorted tours through Facebook and Instagram.
The objective was to build a predictable, scalable lead generation system, while maintaining strong cost efficiency and supporting a structured intake process that converts enquiries into bookings.
The Challenge
The Tomato Travel X JNTO campaign needed to deliver strong results within strict budget and timeframe constraints, while maintaining cost efficiency at scale.
Key challenges included:
- A fixed media budget, requiring careful allocation and continuous optimisation
- A 3-month campaign window, limiting the ability to rely on long-term optimisation cycles
- The need to generate high-quality travel enquiries at a low cost per lead.
- Balancing lead volume and quality across multiple Japan tour products
- Ensuring performance remained stable and scalable, without cost volatility
The objective was not simply to generate leads — but to build a system capable of delivering consistent, cost-efficient results within a defined timeframe.
Our Approach
Strategy
Defined audience segments, travel intent windows, and structured messaging around Japan tour categories (classic itineraries, ski, and food experiences).
Growth
Built and optimised Facebook and Instagram lead generation campaigns focused on both discovery and high-intent conversion.
Systems
Implemented a structured lead capture process aligned with enquiry handling and follow-up workflows.
Digital Experience
Refined lead forms and campaign messaging to reduce friction and improve conversion rates.
The Solution
We implemented an integrated paid social system combining campaign strategy, creative execution, and lead capture optimisation.
This included:
- Facebook & Instagram lead generation campaigns
- Carousel and single-image creative testing
- Tour-specific messaging (Golden Route, Ski, Food)
- Lead form optimisation to improve completion rates
- Ongoing performance optimisation based on cost per lead and volume
Each component was designed to work together as a single acquisition system.
The Outcome
The Tomato Travel X JNTO campaign delivered 1,789 leads over a 3-month period, while maintaining cost efficiency within the target CPL range.
Key outcomes:
- 1,789 total leads generated
- Consistent cost per lead (~$5–$7) across the campaign
- Clear demand for core Japan itineraries, led by Japan Golden Route with Hiroshima
- Introduction of a lead triaging framework to prioritise enquiries by travel timing and intent
- Improved sales focus on high-intent, short-term travellers
- A repeatable and scalable paid social acquisition system
Key Takeaway
Sustainable growth comes from combining efficient lead generation with structured triaging and conversion systems — not just increasing spend.







